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Citizens Energy Affordability Line


Citizens Advice Sheffield has set up a new Dedicated Energy Affordability Helpline which will connect you with Energy Advisers who can provide benefit, debt and energy efficiency advice and help you with problems you are having with your energy supplier. This service is funded by Northern Powergrid.


They can help you to:


  • Maximise your income by providing benefits and debt advice

  • Reduce fuel debts by negotiating with creditors and securing financial assistance

  • Access increased support through the Priority Services Register, Warm Home Discount, tariff checks, grant applications, and more

  • Reduce future fuel costs by accessing support with energy efficiency within your home


They provide:


  • Practical energy efficiency advice

  • Travel and transport advice

  • Emergency payments – fuel vouchers etc.

  • Applications to Warm Homes Discount

  • Applications to Priority Service Register

  • Referral to home decarbonisation partner if eligible for ECO.

  • Fuel debt


Call them today on freephone 0800 448 0721 (Mon-Fri, 10am-4pm, excl Bank Holidays)

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