Quality assurance plays a pivotal role in guaranteeing the effectiveness and reliability of energy efficiency measures implemented under government funded ECO4, HUG2 and Connected for Warmth. All installers working on these three schemes must be Trustmark registered. 

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We advise all homeowners to request the Trustmark license number from their installer and verify it on the Trustmark website prior to consenting to any work being performed on their property.

 

What is Trustmark? 

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Trustmark, it is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in their home. When a firm is Trustmark registered, it means they have been thoroughly vetted to meet required standards, and they have made a considerable commitment to good customer service, technical competence, and trading practices. If you're considering home improvements, especially those covered under schemes like ECO4, HUG2 and Connected for Warmth, looking for a TrustMark registered business can give you peace of mind regarding the quality and reliability of the work to be carried out.

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What does Trustmark offer?

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1. Accredited Professionals: All installers and assessors involved in these projects should be accredited by recognised certification bodies. This ensures that they possess the necessary expertise and skills to carry out installations and assessments proficiently.

2. Adherence to Standards: Every energy efficiency measure installed under these schemes complies with industry standards and regulations. This ensures safety, performance, and longevity, in line with building regulations and technical specifications.

3. Stringent Quality Control: Rigorous quality control procedures are in place to monitor and evaluate installations. Site inspections, performance tests, and compliance verification are conducted to maintain high standards.

4. Continuous Monitoring: continual monitoring and evaluation of the effectiveness of energy efficiency measures to ensure they deliver the expected benefits in terms of energy savings and carbon emissions reduction.

5. Consumer Protection: ECO4, HUG2 and Connected for Warmth prioritises consumer protection with warranties, guarantees, and recourse mechanisms in place to address any issues arising from faulty installations or non-compliance with standards.

6. Professional Development: Installers and assessors undergo comprehensive training and certification programs to stay updated with the latest industry practices and standards, ensuring top-notch service delivery.

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For further insights into industry standards and reputable services, explore:

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PAS2035: A comprehensive specification for energy retrofitting of domestic buildings, promoting systematic and effective energy efficiency improvements. Learn more about PAS2035 on the British Standards Institution (BSI) website or through relevant industry publications.

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